For cat lovers unsure if their cat will take to our products, we offer a 60-day trial. The trial starts from the day the package is delivered. Some cats need a few weeks to get comfortable with new furniture. Try catnip or treats to help encourage them.
However, if your cat isn’t using their new furniture and you’d like a refund, please first contact customer service before returning the product. Money-back guarantee only applies to items ordered on TheRefinedFeline.com and not purchased through 3rd parties. Please contact those retailers regarding their return policies
Your purchase price will be refunded minus a 10% fee which covers our cost of shipping to you.
Returns can either be mailed to our returns department at your expense or as an alternative, donated to a local shelter or rescue (with prior approval).
