Free ground shipping on orders over $60 within the continental US. Orders outside the continental US will incur an extra fee. Contact Customer Service with your postal code for additional costs. Free shipping valid on products only, accessories and replacement parts not included.
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For cat lovers unsure if their cat will take to our products, we offer a 60-day trial. The trial starts from the day the package is delivered. Some cats need a few weeks to get comfortable with new furniture. Try catnip or treats to help encourage them.
However, if your cat isn’t using their new furniture and you’d like a refund, please first contact customer service before returning the product. Rather than return the item to us, we prefer used items are donated to local cat shelters and rescues. Money-back guarantee only applies to items ordered on TheRefinedFeline.com and not purchased through 3rd parties. Please contact those retailers regarding their return policies