Return Policy on The Refine Feline Cat Furniture Items

We accept returns up to 30 days from purchase. Product must be in resalable condition, free from hair and wear. Returns will only be accepted if a Return Merchandise Authorization Number (RMA#) has been issued. Please contact Customer Service for an RMA#.

Return Policy on Partner Products

We accept returns up to 30 days from purchase. Product must be in resalable condition. Returns will only be accepted if a Return Merchandise Authorization Number (RMA#) has been issued. Please contact Customer Service for an RMA# and ship to location. Returns must be sent to Partner location.

Warranty Policy

We offer consumers a 6 month limited warranty. Warranty covers
manufacturers defect and does not cover carpet and sisal wear and tear.
Consumers are responsible for shipping cost of returning the product.

Shipping Damage

Any damage due to shipping must be reported to Customer Service within 10 days or consumer will be charged for replacement part(s).