Policy on The Refine Feline Cat Furniture Items
accept returns up to 30 days from purchase. Product must be in resalable
condition, free from hair and wear. Returns will only be accepted
if a Return Merchandise Authorization Number (RMA#) has been issued.
Please contact Customer Service for
an RMA#. Returns may incur a 15% restocking fee.
offer consumers a 6 month limited warranty. Warranty covers
manufacturers defect and does not cover carpet and sisal wear and
Consumers are responsible for shipping cost of returning the product.
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damage due to shipping must be reported to Customer Service within
10 days or consumer will be charged for replacement part(s).
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.