For more answers
to FAQs click here
As
of 7/20/06
Do you offer a warranty?
We
offer consumers a 6 month limited warranty. Warranty covers
manufacturers defect and does not cover carpet and sisal wear and
tear.
Consumers are responsible for shipping cost of returning the product.
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Are
your products sturdy?
Our
products have been thoroughly tested for strength. The shelves of
the Lotus and Little Lotus can hold over 50 pounds each. The curved
design will give so the structure won't tip over, even with big
cats. The base is weighted. We are confident our products are strong
enough for your cats’ daily needs, but we do not recommend
owners and children playing, sitting, or resting heavy objects on
these designs
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How
can I change cushion fabric?
The
Lotus cushion comes in an off-white, durable fabric. We chose this
fabric because it does not clash with the many color combinations
available in this design. We recommend our customers truly customize
our pieces by coordinating the cushions with their home décor.
We have a designer cushion cover available in beige.
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Is the design of your cat furniture customizable?
While
you can request a stain of your choice, the overall design of our
cat furniture can not be modified as these mass produced.
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Getting
your cat comfortable with our furniture.
Often,
cats are not as eager to enjoy the gifts we bring home to them as
we might like. With our own cat, who enjoys high perches, we actually
had to show him that the Lotus is easily accessed by jumping from
shelf to shelf – he simply did not know this new piece of
furniture was meant for him! Using favorite treats, we lured him
from shelf to shelf till he reached the top. Other ideas for encouraging
include spraying or sprinkling the unit with Catnip. Try placing
the unit near a favorite window or other favorite spot in your house.
If you have other suggestions, be sure to let us know!
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Teaching
your cat to scratch sisal rather than your furniture.
Usually
cats don’t know they are meant to scratch the sisal instead
of your Oriental rug. If your cat is attracted to the smell of catnip,
try sprinkling catnip on the sisal. Also, we found that if owners
scratched items in front of their cat, the cat will mimic. Use this
method to scratch the sisal. You can also remove the sisal units
and place them in areas your cat usually scratches. Once the cat
realizes the sisal is for him, he will scratch away. Another method
is to get the cat’s personal scent on the sisal. Carefully
rub her paws on the sisal, or wipe her paws several times with a
damp paper towel and then rub the towel on the sisal. This technique
is also useful for nervous cats who are spraying – rub their
body with some towels, then rub the towels on surfaces in the areas
that cause him to spray. If cats smell their own scent, they tend
not to mark again.
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