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Do you ship to Hawaii, Alaska, and outside of the U.S.? Are your products safe for cats? How can I replace parts; which parts are replaceable? How can I change cushion fabric? |
Getting your cat comfortable with our furniture. Teaching your cat to scratch sisal rather than your furniture. |
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As of 7/20/06 We
offer consumers a 6 month limited warranty. Warranty covers Are your products sturdy? Our
products have been thoroughly tested for strength. The shelves of
the Lotus and Little Lotus can hold over 50 pounds each. The curved
design will give so the structure won't tip over, even with big
cats. The base is weighted. We are confident our products are strong
enough for your cats’ daily needs, but we do not recommend
owners and children playing, sitting, or resting heavy objects on
these designs How much is shipping for your Cat Furniture? Ground
shipping prices for anywhere in the Continental United States is
as follows:
Return Policy on The Refine Feline Cat Furniture Items We
accept returns up to 14 days from delivery. There is a 15% restocking
fee. Product must be in resalable condition, free from hair and
wear. Returns will only be accepted if a Return Merchandise Authorization
Number (RMA#) has been issued. Please contact
Customer Service for an RMA#. Return Policy on Partner Products We
accept returns up to 14 days from delivery. Product must be in resalable
condition. Returns will only be accepted if a Return Merchandise
Authorization Number (RMA#) has been issued. Please
contact Customer Service for an RMA# and ship to location. Returns
must be sent to Partner location. My pet furniture order arrived damaged If
you order was damaged ***
YOU MUST CONTACT YOUR DISTRIBUTOR WITH IN 10 DAYS TO GET A FREE
REPLACEMENT
Do you ship to Hawaii, Alaska, and outside of the U.S.? We
only ship to Continental
US
addresses at this time. However, contact
us and we'll put you on a contact list when we go international. Are your products safe for cats? Our
products are made to be safe for cats. Materials are non toxic. What is your sales tax rate? Items
shipped to New York State will be charged 8.375%. How do I clean my cat furniture? A
light dilution of soap and water can be used to clean wood veneers.
Berber carpet may be cleaned with handheld vacuums and carpet-safe
cleaners. We do not recommend steam cleaning carpet that is attached
to the units, nor do we recommend harsh chemical or oils to clean
veneers. How can I replace parts; which parts are replaceable? Shelves
and sisal pieces are replaced by simply screwing them off (keep
your screws). Replacement kits can be purchase through our web site.
How can I change cushion fabric? The
Lotus cushion comes in an off-white, durable fabric. We chose this
fabric because it does not clash with the many color combinations
available in this design. We recommend our customers truly customize
our pieces by coordinating the cushions with their home décor.
We have a designer cushion cover available in beige. Are these products safe for kids? Our
products are built to withstand more stress than the average household
cats can dish out. We consider our products as safe as other pieces
of wooden furniture in your home, like chairs, stools, and shelving
units. These products, like our own, are not meant to be played
upon by children. We have home tested our products in households
with toddlers who enjoyed exploring our designs. We are confident
that, when assembled properly, our designs are sturdy and safe.
Nonetheless, these are products for cats, not children. What's the difference between your products and other Cat Trees, Cat Castles, Cat Condos, and Cat Furniture on the market? Our
products are different from others on the market in that they are
designed with both the cat and owner in mind. We have incorporated
features that cats enjoy, high perches, cozy cubbies, and sisal
scratchers to name a few, into designs that are pleasing to the
eye. In doing so, cat owners can bring stylish cat furniture into
their living room or kitchen area, rather than hiding those similarly
priced eyesores currently on the market. Our products can be customized
to match many décors. The Refined Feline’s designs
were chosen after carefully surveying cat owners nationwide. In
short, the difference between our cat furniture and other companies’
designs is that The Refined Feline is committed to giving you quality
pieces you will want to show off and furniture your cat will love. Is the design of your cat furniture customizable? While you can request a stain of your choice, the overall design of our cat furniture can not be modified as these mass produced. Getting your cat comfortable with our furniture. Often,
cats are not as eager to enjoy the gifts we bring home to them as
we might like. With our own cat, who enjoys high perches, we actually
had to show him that the Lotus is easily accessed by jumping from
shelf to shelf – he simply did not know this new piece of
furniture was meant for him! Using favorite treats, we lured him
from shelf to shelf till he reached the top. Other ideas for encouraging
include spraying or sprinkling the unit with Catnip. Try placing
the unit near a favorite window or other favorite spot in your house.
If you have other suggestions, be sure to let us know! Teaching your cat to scratch sisal rather than your furniture. Usually cats don’t know they are meant to scratch the sisal instead of your Oriental rug. If your cat is attracted to the smell of catnip, try sprinkling catnip on the sisal. Also, we found that if owners scratched items in front of their cat, the cat will mimic. Use this method to scratch the sisal. You can also remove the sisal units and place them in areas your cat usually scratches. Once the cat realizes the sisal is for him, he will scratch away. Another method is to get the cat’s personal scent on the sisal. Carefully rub her paws on the sisal, or wipe her paws several times with a damp paper towel and then rub the towel on the sisal. This technique is also useful for nervous cats who are spraying – rub their body with some towels, then rub the towels on surfaces in the areas that cause him to spray. If cats smell their own scent, they tend not to mark again.
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